Technical Team Turnaround

The Challenge

A multi-channel e-commerce company was experiencing severe problems with their engineering organization. Team turnover was high, with key engineers leaving regularly. The development process was chaotic, with no consistent methodologies, resulting in missed deadlines and poor quality code. A critical platform upgrade had been delayed multiple times, putting the business at risk. The engineering and product teams were in constant conflict, and morale was at an all-time low. The company needed to transform their technical team and delivery capability quickly.

Our Solution

Acting as their fractional CTO, we implemented a comprehensive transformation of the engineering organization: 1. Conducted in-depth interviews with team members to understand root issues and gather improvement suggestions. 2. Restructured the engineering team with clear roles, responsibilities, and career paths. 3. Implemented Agile development methodologies with proper planning, prioritization, and delivery processes. 4. Established quality assurance practices including automated testing, code reviews, and deployment verification. 5. Created a technical debt reduction plan that balanced new feature development with system improvements. 6. Implemented collaborative processes between engineering, product, and business teams. 7. Provided coaching and mentoring to engineering managers and team leads.

Results